Refund policy

To process a return, please access our customer portal.

We want you to be 100% satisfied with your purchase. Please see below for details of our return policy.

US Orders

If you'd like to return anything, simply contact us within 30 days and we'll take care of the return for you. We'll cover the return shipping, and as long as the item is returned in the same condition you received it, you'll receive a full refund. Please note, the outbound shipping cost is not refunded if there's nothing wrong with the item (if you received free shipping due to the order value or VIP tier, the actual shipping cost will be deducted from the refund).

We also know that sometimes you can't get around to trying stuff until after 30 days, or maybe you bought ahead of your Tesla being delivered. In that case, still reach out; we're flexible :-)

If the item is clearly used or missing anything, then a 25% restocking fee will be deducted from your refund; this is to cover the refurbishment of the product (if possible) so that it can be used for warranty stock. 

International Orders

For international orders, we are also happy to accept returns, but as there's no automated way for us to generate a return label, the return shipping responsibility is yours.  We recommend using a tracked method, normally your local postal carrier offers the cheapest option. Please contact us first to authorize the return and to obtain an RMA number. As above, we can refund your payment method if returned within 30 days, otherwise we will issue a store credit.

Single-Use Products

This is important. Some of the products we sell become used as soon as you remove the protective backing. We're still happy to help with achieving a great installation, but these items do become non-returnable once the backing is removed. Please be sure you're happy with the product and comfortable with the installation process before going ahead, as unfortunately we're not able to issue refunds for failed installations. Specifically, single-use products are:

  • All vinyl
  • All screen protectors
  • Anything that's stuck down; including door, trunk, frunk sill protectors, console and dash caps, etc
  • Emblems
  • Scent Wedges
  • Wheelbands
  • Spudgers

Free Gift With Purchase

Sometimes will will offer a free gift with purchases above a certain amount. In the event you opt to return some of the order and the revised order total is less than the free gift threshold, you will also have to return (or pay for) the free gift. If you opt to return the entire order, the free gift must also be returned in unused condition.