🌍Where do we ship?
Everywhere that Tesla's & Rivian's are sold or driven! If you see a message at checkout saying we don't ship to your location, let us know and we'll get your country added.
⏱️How long does shipping take?
For international orders, our "standard" option can be very cost-effective, especially for small packages, the average time door-to-door is around 12 days, but that can vary considerably depending on your local mail carrier, and availability of commercial airlift (all postal service packages transit on regularly scheduled air flights with BA, KLM etc). USPS tracking will often stop as the package leaves the US, so it can be a week or two before tracking resumes with your local carrier.
We aim to ship nearly every in-stock product within one business day. Orders placed by midday US Central Time (GMT -6hours) will normally ship same-day, but allow an extra day if ordering during a sale event.
⏩Expedited Shipping
Some orders (depending on which of our warehouses fulfills it) can be upgraded to an expedited option, your order will ship via UPS International Expedited, taking around 3-5 days to deliver to almost any address. As with all of our shipping options, we make no profit, all costs are provided real-time from the carriers.
👮♂️Customs Fees, Duty & VAT
When you order from us, your package ships without any local taxes, tariffs or fees pre-paid (nor do you pay US sales tax, of course). Depending on your country's import allowances, you may be asked to pay these fees prior to delivery. As a general rule (but not guaranteed!), smaller packages that ship via our lower cost service rarely get fees applied. Larger, more valuable shipments, especially those traveling with international carriers like DHL or FedEx, are much more likely to be checked by your local Customs authority.
🤷🏼Lost shipments
it's very rare that a package gets lost in transit, however the nature of international shipping, tariffs, customs duties, and inspections can often mean a package can take up to a month to be delivered from the US to an international destination. If after a month the package is still missing and there's no tracking information, we will gladly reship or refund, but until then we do ask for your patience, as international shipping has become quite complicated over the last few years and is just generally quite slow.
